Spam and malware protection

E-mails containing undesirable content ("SPAM") or "malware", i.e. virues, worms and the like, are a great problem for the e-mail system itself as well as for your computer and the IT infrastructure as a whole.

SPAM

We protect our e-mail system by various means against this thread. E.g., incoming e-mails will be checked for SPAM and treated appropriatly.

If a message contain SPAM, this will be marked in the header lines of the message and the message will be sent to the "SPAM" folder of your postbox. You should have a look on this folder from time to time to check for "false positives", i.e. normal messages falsly marked as SPAM. Please move these messages to the folder "learn-NoSpam", this will train our SPAM filter to better distinguish them from really SPAM.

Unfortunatly, there is number of SPAM messages not detected by the filter coming into your INBOX. Please move these messages into the "learn-Spam" folder to train the filter for better detection of SPAM.

Malware

Incoming e-mails are checked for malware, i.e. viruses. A special thread are documents containg active elements, because the malware protection system can hardly distinguish normal elements from harmfull ones.

If found positive, the message will be rejected, blocked or moved to a secure environment ("quarantine"). In the latter case, our admins can re-send the message to the recipient if the sender is trustworthy and the content is not harmfull.